Shipping, Returns & Cancellation Policy.
Shipping Information
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Ready-made items are dispatched within 1–3 working days after payment has been received.
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Custom orders require additional time to create. Please allow up to 10 days before dispatch, depending on the complexity of the item.
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Delivery times vary by location.
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For international orders, all customs charges, import taxes, and duties are the buyer’s responsibility.
Cancellations & Returns
We want you to be happy with your purchase. If you change your mind, you can return your item in accordance with UK consumer law.
Your Right to Cancel
Under the Consumer Contracts Regulations 2013, you have the right to:
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Cancel your order within 14 days of receiving your item, and
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Return the item within 14 days of notifying us of your cancellation.
To cancel your order, please contact us in writing (email or contact form).
Return Postage
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Unless an item is faulty or not as described, you are responsible for the cost of returning the item.
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Please ensure the item is packaged securely and retain proof of postage.
Refunds
Refunds are issued within 14 days of receiving the returned item.
Your refund will include:
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The full item price, and
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The original standard delivery cost (if charged).
Original delivery upgrades (e.g., express shipping) are non-refundable.
Condition of Returned Items
Items must be returned in the same condition in which they were received.